Pride is taken at the firm in an innovative method that they employ concerning ductless mini-split systems. The home office of the company is located in Austin, Texas, and it services the central part of the state, as well as areas in the north, up to and including the Dallas/Fort Worth metro area; and in the south, down to and including San Antonio. That pride is well-placed. They have approximately 150 installs (or so) under their belt over approximately 5 years. No complaints of poor performance have arisen; in fact, some of the ductless mini-split systems that they have installed are said to have performed better than what was expected.
Where our distinctive strategy truly stands out is in installation. We have a patented way of doing things that, first and foremost, ensures there is minimal disruption to your life during the setup phase. No lengthy prewire, no wall channeling, and, as a best practice, we conceal all wire and tube from view—that's how we preserve and protect the way your home looks and feels, inside and out. We also adhere to a sound design principle: Using specialized tools and techniques, we create the smallest possible openings in your walls. That, too, ensures a neat and clean install, without the need for major repairs or extensive touch-ups to make things right again after we're done. We use installation techniques that set us apart from other providers—and we think we deliver a finish that’s both neat and professional.
Your satisfaction is our top priority, and we are committed to making sure you are happy with your ductless mini-split system well after the day of installation. We check in on a regular basis to see how the system is working for you. If any fine-tuning needs to be done, we will accomplish it based on your feedback. We will also make sure that you understand all the maintenance tasks and any potential issues you might encounter that could put a damper on the performance of your system. In the rare event that something does go wrong, we have a fantastic support team that will get right to the issue and resolve it, on average, within 24 hours. And you won't be left in the dark when it comes to education about what new features have been implemented that could improve your energy savings or your comfort. We try to take a holistic approach to good, old-fashioned customer service.